Refund & Return Policy – parasfarsan.com

At Paras Farsan, customer satisfaction is our priority. We take great care to ensure that every product is prepared, packed, and delivered with the highest standards of quality and hygiene. Please read our Refund & Return Policy carefully before placing an order.

Returns

As our products are perishable food items, we generally do not accept returns once an order has been delivered.

However, a return or replacement may be considered in the following situations:

You receive a damaged product.
You receive the wrong product.
The product is expired at the time of delivery.
The package is significantly damaged or tampered with during transit.

Reporting an Issue

If you experience any of the above issues, please contact us within 24 hours of receiving your order.

To help us resolve your request quickly, please provide:

Order Number
Your Name
Contact Number
Clear photographs of the product and packaging
A brief description of the issue

Requests received after 24 hours of delivery may not be eligible for a refund or replacement.

Refund Eligibility

Refunds may be approved if:

The product received is damaged or defective.
An incorrect item was delivered.
Your order was cancelled by Paras Farsan.
The product cannot be delivered due to reasons attributable to us.

Refund requests are subject to verification by our customer support team.

Non-Refundable Situations

Refunds or returns will not be accepted for:

Change of mind after purchase.
Personal taste or preference.
Products that have been opened, consumed, or partially used.
Incorrect delivery address provided by the customer.
Failed delivery due to the customer’s unavailability.
Minor variations in product appearance or packaging that do not affect quality.

Replacement Policy

If your complaint is approved, Paras Farsan may, at its discretion:

Replace the damaged or incorrect product.
Provide a refund.
Offer an appropriate store credit, where applicable.

Refund Process

Once your refund request is approved:

Refunds for online payments will be processed to the original payment method.
Refund processing typically takes 5–7 business days, depending on your bank or payment provider.